My FAM trip to Puerto Rico really sucked me into the meetings industry... For those of you unfamiliar with the term, FAM is short for 'familiarization.' Hotels and resorts truly believe that if you experience their hotel, resort, destination, etc, you will be more likely choose them for your next meeting... perhaps a sales kick-off or incentive trip for top performers and sometimes - IT WORKS! FAM has another acronym associated with it, VIP, because that's exactly what you are (for the time being). From the minute you step foot in the baggage claim you are welcomed by a uniformed greeter with a personalized sign and then escorted to a luxury sedan and driver who whisks you to your destination. (i know you are asking... is this really your job? yes, but don't worry, this doesn't happen
too often.) Ha...Ok, so once I checked into the Westin Rio Mar, I found my room and this is where I first learned about the world of Amenities... Webster defines them as:
"any feature that provides comfort, convenience, or pleasure" and sometimes this is true. For example, I was very pleased with my chocolate palm tree and dipped strawberries atop cinnamon sugar sand. Amenities are basically

little presents to welcome you or a token to remember their hotel... sometimes a bottle of local wine or a beach towel embossed the hotel logo.
The next two days were filled with a whirlwind of site visits of the local hotels including the
El Conquistador, the Westin Rio Mar (now the Wyndham) and the
Gran Melia. We took a tour of each hotel to see their guest rooms, suites, meeting space, pools, fitness centers and restaurants... all worth staying longer! To the right is a photo of Gran Melia's gorgeous pool overlooking the ocean.
I also had a quick tour of the city of San Juan and just loved the multi-colored buildings... not something you see in the strict city of Santa Barbara (where you are required to have red Spanish-style roofing.) I didn't want to leave my VIP vacation (while working) in Puerto Rico, but reality set in and it was time to jet-set home.
Until next time,
Skye
